FAQ: Sanitary Ware Factory & Core Products

I. About the Company & Factory

Q: What kind of company are you? A: We are a modern sanitary ware enterprise that integrates manufacturing and trade. This means we not only control every step of the production process from the source, but we also possess the professional service capabilities to serve the global market, creating maximum value for our clients. We specialize particularly in the manufacturing and innovation of our three core product categories: toilets, washbasins, and bathroom vanities.

Q: Where is your factory located and what is your production capacity? A: Our headquarters and production base are located in Guxiang Town, Chaozhou, the "Porcelain Capital of China." Our self-owned factory covers an area of 40,000 square meters and is equipped with four intelligent production lines optimized for manufacturing ceramic sanitary ware such as toilets and washbasins, ensuring high efficiency and precision.

Q: As a company that integrates manufacturing and trade, what are your advantages compared to a pure factory or trading company? A: Our core advantages are:

• Factory-Direct Pricing: You cooperate directly with the factory, eliminating middlemen and ensuring the most competitive prices.

• Seamless & Efficient Communication: Our trade team works in close collaboration with the production line, allowing your requirements to be conveyed quickly and accurately, which prevents information gaps and delays.

• Flexible & Professional Service: We understand both manufacturing and trade. This enables us to handle complex order requirements, provide professional export services, and respond flexibly to market changes.

II. About Core Products (Toilets, Basins, Vanities)

Q: What types of toilets do you primarily produce? What are their features? A: We produce a full range of toilet products, including smart toilets and water-saving toilets. Our toilets are known for their powerful flushing systems, high water efficiency, and comfortable ergonomic designs. Our smart toilets further integrate user-friendly functions such as automatic flushing, heated seats, and warm air drying.

Q: What styles and materials are available for your washbasins? A: We offer a rich variety of washbasins, including countertop, under-mount, pedestal, and art basins, designed to fit different bathroom spaces and design aesthetics. They are primarily crafted from high-quality ceramic, finished with a smooth and easy-to-clean glaze for lasting durability.

Q: What are the advantages of your bathroom vanities? A: Our bathroom vanities are a flagship product combining aesthetics and functionality. Their key advantages include:

• High-Quality Materials: We use moisture-proof and eco-friendly boards to ensure long-term durability without warping in humid environments.

• Flexible Customization: We offer comprehensive customization options for size, color, and storage layout to perfectly match your space.

• User-Centric Design: They feature scientific storage compartments and high-quality hardware to keep your bathroom space neat and organized

III. About Customization Service

Q: Do you offer customization services for products like bathroom vanities and washbasins? A: Yes, customization is one of our core strengths. Thanks to our integrated manufacturing and trade model, we are exceptionally flexible in handling custom orders. We primarily offer in-depth customization for bathroom vanities and also provide style and size customization for washbasins for commercial projects.

Q: How can I start a custom project? A: You can directly contact our professional team. Our consultants will work with you one-on-one, seamlessly communicating your requirements to our design and production departments to ensure efficiency and rapid response, providing a one-stop solution from design and prototyping to production and delivery.

IV. About Service & Partnership

Q: Is after-sales service guaranteed when purchasing your toilets, vanities, and other products? A: Absolutely. We have established a global service network and have set up [XX] directly-operated showrooms and [XX] after-sales service centers across [XX] provinces and cities domestically. We solemnly promise a "24-hour response and lifetime maintenance" service commitment, ensuring a worry-free purchase.

Q: We are an overseas buyer / hotel / real estate developer. Can we cooperate on projects? A: You are most welcome. As a company that integrates manufacturing and trade, partnering with us means you benefit from factory-direct pricing without middlemen, along with flexible and professional international trade services. We have extensive experience in serving engineering projects and can provide global clients with cost-effective bulk purchasing solutions for toilets and washbasins, as well as in-depth customization services for bathroom vanities. We look forward to discussing a partnership with you.

V. About Philosophy & Future

Q: What measures does your company take regarding environmental protection? A: We actively practice green development principles. For example, our toilets use advanced water-saving technology, and our ceramic products are made with eco-friendly glazes. We are committed to reducing our carbon footprint in all production stages (a 43% reduction achieved so far) to create healthy and environmentally friendly bathroom spaces for our users.

Q: What is the future direction of your company? A: Our vision is "To become the world's leading sanitary ware expert." In the future, we will continue to leverage our integrated model, focusing on our core products like toilets, washbasins, and vanities, while also advancing into cutting-edge fields such as smart sanitary ware and health-focused antibacterial technologies. We aim to continuously drive product innovation and demonstrate the remarkable power of Chinese sanitary ware brands to the world.